Frequently Asked Questions
Everything you need to know about shopping with Lost & Found.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all items in their original, unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package after it ships?
Yes! Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Are your products ethically sourced?
At Lost & Found, we prioritize quality and integrity. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.